ARCH Finance, have a great opportunity for a Customer Service Assistant, to join an established Finance team, based in Preston.
In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative. You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers. You will need to be driven and have a real desire for customer resolution. You will be joining a great team, with a great culture.
The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.
Your Role will involve:
- Answering incoming calls to Arch Finance
- Helping manage the Arch Finance mailboxes (Outlook)
- Client and candidate engagement via all communication channels
- Assist with the compliance process where required, and ensuring all relevant information up to date
- Supporting the Account Manager when directed or in his/her absence
- Dealing with account enquiries/record keeping on companies CRM systems
What's on offer:
- A great team working environment
- Fruit deliveries twice weekly
- Salary
- There is a high level of flexibility with this role, so happy to discuss options
- Family-friendly policies
- Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
- Workplace Nursery Scheme
- 30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
- Lancashire MIND well-being coaching sessions
What we're looking for:
- We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel
- Delivering strong results across a range of important administrative tasks with demonstrable autonomy
- An excellent eye for detail with the ability to use your initiative and follow logic
- Experience of outbound calling and email contact
- Strong attention to detail and accuracy
- Ability to work well in a busy office environment and prioritise tasks accordingly
- Strong customer service skills
- Excellent organisational and time management skills
- Effective communication skills, both written and verbal
- Previous experience of working in a busy, office environment is desirable
