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Customer Service Administrator

Job Description

ARCH Finance, have a great opportunity for a Customer Service Assistant, to join an established Finance team, based in Preston.

In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative. You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers. You will need to be driven and have a real desire for customer resolution. You will be joining a great team, with a great culture.

The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.

Your Role will involve:

  • Answering incoming calls to Arch Finance
  • Helping manage the Arch Finance mailboxes (Outlook)
  • Client and candidate engagement via all communication channels
  • Assist with the compliance process where required, and ensuring all relevant information up to date
  • Supporting the Account Manager when directed or in his/her absence
  • Dealing with account enquiries/record keeping on companies CRM systems

What's on offer:

  • A great team working environment
  • Fruit deliveries twice weekly
  • Salary
  • There is a high level of flexibility with this role, so happy to discuss options
  • Family-friendly policies
  • Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
  • Workplace Nursery Scheme
  • 30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
  • Lancashire MIND well-being coaching sessions

What we're looking for:

  • We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel
  • Delivering strong results across a range of important administrative tasks with demonstrable autonomy
  • An excellent eye for detail with the ability to use your initiative and follow logic
  • Experience of outbound calling and email contact
  • Strong attention to detail and accuracy
  • Ability to work well in a busy office environment and prioritise tasks accordingly
  • Strong customer service skills
  • Excellent organisational and time management skills
  • Effective communication skills, both written and verbal
  • Previous experience of working in a busy, office environment is desirable