Customer Service Team Leader
Job Description
Gloucestershire County Council are seeking a highly motivated and experienced individual to join their team as a Team Leader within the Adult Social Care Customer Services Team. As a Team Leader, you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources. You will need to demonstrate excellent line management skills, exhibit leadership behaviours, foster a positive working environment and promote continuous development.
Responsibilities
- Monitor and manage demand, ensuring appropriate allocation of resources to meet the needs of the business.
- Ensure that the service is compliant with relevant standards, legislation, quality assurance frameworks, taking a proactive approach in maintaining and enhancing service delivery.
- Have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
- Provide guidance and support to team members, including coaching, mentoring, and training.
- Manage and motivate a team of customer service representatives to achieve performance targets and KPIs.
Requirements
- Minimum of 3 years of experience in a similar role.
- Excellent line management skills.
- Proven track record of achieving performance targets and KPIs.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and manage conflicting priorities.
If you are a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire, then this is an excellent opportunity for you. Apply now with your CV.
