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Customer Services Officer

Job Description

Customer Services Officer

About the Company:

This company is seeking a highly motivated and customer-focused individual to join their team as a Customer Services Officer. The company is dedicated to providing high-quality customer services across a range of service areas and access channels.

Job Description:

The successful candidate will be responsible for providing frontline customer services across multiple access channels, including face-to-face, telephony, and web. They will be expected to develop knowledge and understanding of the company's services and continually update their skills to provide a coordinated, consistent, efficient, and customer-focused service.

Key Responsibilities:

  • Deliver frontline customer services with primary attention to achieving positive and personalised customer experience.
  • Develop knowledge and understanding of the company's services, and continually update.
  • Deliver services across multiple customer access channels including face-to-face, telephony, and web.
  • Develop core skills to work as part of a team to provide a coordinated, consistent, efficient, and customer-focused service.
  • Adapt to developments in processes, systems, or behaviours which are implemented to improve the customer experience.
  • Collect customer comments/feedback and take personal responsibility for sharing this information with colleagues and managers.
  • Develop knowledge of service policies and procedures - standards for customer care, quality management, health and safety, legal stipulations, environmental policies, and general duty of care.
  • Provide a first point of contact for telephony-based customer enquiries. Deliver a polite and professional telephony service.
  • Provide a first point of contact for face-to-face customers within the company's main reception point. Service delivery via queue management, mobile floor walking, desk interviews.
  • Provide a first point of contact for web/email/post-based customer enquiries, etc. Service delivery through written communication, post, and online.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work effectively as part of a team
  • Strong customer service skills
  • Ability to adapt to changing circumstances and priorities
  • Good IT skills

Working Hours:

This role is Monday to Friday with shift between 8am-6pm, 36 hours per week.

How to Apply:

If you are interested in this exciting opportunity to work as a Customer Services Officer (L2Z2) for this company, please submit your CV