Job Title
First Line Technical Support Engineer
Salary
£25,000 - £28,000 per year
Must Haves
- At least 1 year of experience working on a help desk
- Full UK driving license and use of a car (preferred)
- Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure
- Knowledge of Windows operating systems - installation and troubleshooting
- Experience in monitoring systems and remote access
- Experience with ticket systems and data entry
Hybrid Working
Required to come into the office 4 days a week
Job Description
Due to increased growth, we are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team. Your role will involve engaging with customers and addressing their day-to-day IT support needs via phone, email, and ticket systems.
Key Responsibilities
- Managing and resolving IT support tickets and logging data
- Monitoring systems and providing remote access support
- Supporting customers with PC/laptop hardware issues, identifying and replacing components
- Troubleshooting and installing Windows operating systems
- Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure
- Basic server and infrastructure troubleshooting
- Assisting with networking and network hardware issues
Required Qualifications & Experience
- At least 1 year of help desk experience
- Proficiency in Microsoft 365 and Windows operating systems
- Strong customer service skills with excellent verbal and written communication
- Basic server, infrastructure, and networking knowledge
- Full UK driving license and use of a car (preferred but not required)
Additional Benefits
- Bonus scheme and performance bonuses
- Company pension
- Casual dress code
- Company events
- On-site parking
- Additional leave
- Sick pay
Job Type
Full-time, Monday to Friday (8-hour shift)
Contact Us
Interested in this role? Contact Lewis Ashcroft at Service Care Solutions:
Email: lewis.ashcroft@servicecare.org.uk
