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Front Counters Assistant

Job Description

Service Care Solutions are looking for a Front Counters Assistant to work within the Lancashire constabulary on a 6-week initial contract.

Location: Blackburn (Multiple Locations)

Job roles/Responsibilities:
To provide a professional, multifunctional face to face customer service to both the public and Constabulary colleagues.

  • Be the initial contact for crime victims and the public, prioritizing public safety.
  • Receive and document emergency and non-emergency incident reports.
  • Record crimes as per national and local standards using the Connect Quick Crime system.
  • Create and manage incident logs, notifying supervisors of serious incidents.
  • Handle intelligence data on the Connect System.
  • Verify driving documents and manage vehicle-related issues.
  • Safely handle and document firearms, drugs, and evidence-related items.
  • Manage Sex Offenders Register, terrorism notifications, bail records, and banning orders.
  • Process payments, produce court-ready statements, and assist with Claire's Law and Sarah's Law requests.
  • Handle lost/stolen foreign documents and Pedlar's Certificate applications.
  • Manage lost/found property and ensure station security.
  • Assist with appointments, equipment maintenance, and resource deployment.
  • Stay compliant with data protection and legal regulations.
  • Provide high-quality service with a focus on quality and professionalism.

Knowledge/experience required:

  • Experience of providing customer advice in a busy environment on a wide variety of issues.
  • Experience of demonstrating excellent listening, questioning and interpersonal skills, along with good oral communication.
  • The ability to prioritise workload and manage deadlines, working on own initiative, with minimal supervision in sometimes high-pressured situations.
  • Experience of dealing with people in difficult, sometimes confrontational circumstances.
  • Experience of recording, interrogating, inputting, and maintaining computerised and manual filing/recording systems.
  • Experience of investigating problems and taking appropriate timely action to resolve them.
  • Experience of producing accurate written information and demonstrate a high level of attention to detail.
  • Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.
  • An acceptable level of sickness absence in accordance with the Constabulary's Attendance Policy.
  • Demonstrates a flexible approach to working practices, hours, and work location.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.