Directorate: Integrated Adult Care
Department: Emergency Clinical Business Unit Operations
Salary: Band 8c
Location: Thornton Heath, NHS Trust
Contract Type: Full-time, Mon - Fri days 37.5 hours
Are you a dynamic and experienced healthcare leader with a passion for driving excellence in urgent and emergency care?
We are seeking a high-performing General Manager to join our Emergency Clinical Business Unit at Our clients Health Service within the NHS. This pivotal role supports the delivery of first-class urgent, emergency, and acute care services to the community, contributing to the strategic direction of the Integrated Adult Care Directorate. About the Role
As General Manager, you will oversee key services including:
- Emergency Department (A&E)
- Urgent Treatment Centre (UTC)
- Acute Medical Unit
- Medical Same Day Emergency Care (MSDEC)
- Urgent Care Alliance (UCA)
This is an exciting opportunity for a leader with strategic vision, operational expertise, and a commitment to continual improvement in line with our ‘Here for You’ patient promises. Key Responsibilities
- Lead and manage Emergency Clinical Business Unit operations
- Drive delivery of NHS standards and Trust KPIs including 4-hour A&E targets
- Oversee performance, staffing, and budgetary control of urgent and emergency services
- Develop operational plans aligned with local and national healthcare priorities
- Contribute to major transformation programmes and service improvement initiatives
- Engage with partners across NHS, local government, and the voluntary and private sectors
We are looking for a motivated and experienced professional who can demonstrate:
- Significant operational management experience within an acute or emergency healthcare setting
- Excellent leadership and people management skills, with a track record of delivering high performance through multidisciplinary teams
- Strategic planning and service development expertise, including experience with performance improvement and transformation
- A thorough understanding of NHS policy, current legislation, and the national urgent and emergency care agenda
- Ability to influence stakeholders at all levels and build strong collaborative relationships
- Educated to degree level (or equivalent experience), ideally with a master’s or postgraduate management qualification
- Demonstrable experience of leading complex change projects in acute care
- Proven budget management skills and experience delivering cost improvement programmes
- Strong knowledge of emergency care pathways, queue management, and patient flow
- Experience with Cerner Millennium or equivalent PAS
- Understanding of Directory of Services (DoS) and integration with 111/urgent care providers
- Knowledge of 111, GP Hubs, and Urgent Treatment Centre networks
At our clients Health Services NHS Trust, we are proud to serve one of London’s most diverse communities. You’ll be part of an organisation that’s committed to being the best place to work and receive care. Our staff live by our values every day – Caring, Safe, Respectful, and Accountable – and we’re passionate about making a real difference to people’s lives.
We offer:
- Flexible working opportunities
- NHS pension and benefits
- A strong culture of learning and development
- Access to senior leadership mentoring and coaching
- A supportive and forward-thinking working environment
Ready to Apply?
Click Apply Now to start your journey towards making a real impact at this NHS Trust. For an informal discussion about the role, please contact: Samantha.dix@servicecare.og.uk
