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German Customer service Advisor - fully remote

Job Description

Service Care Solutions are currently working alongside a remote call centre who are currently looking for a German Speaking Customer Service Advisor to join the expanding German support team. This role is fully working from home but applicants must fluent in German to be considered.

ROLE: German Speaking Customer Service Advisor

LOCATION: Fully working from home

PAY RATE: £19,000 (increases to £20,000) 1st year earnings including bonuses £23,000

The Role

  • Manage own caseload of Customers, along with the provision of information gathering and coming to payment solutions.
  • To maximise revenue by using strong negotiation skills.
  • Achieve call volume and quality targets as set out by the company.
  • Overcome objections and take ownership of queries.
  • Ensure the debtor remains on their arranged payment plan.

Desired Skills

  • Fluency in German and English is essential
  • Ability to work as per the strict client SLA
  • Ability achieve client and internal targets and deadlines
  • Excellent telephone skills / Experience in effective call handling
  • Strong communication & negotiation skills
  • Ability to work under own initiative, and also as part of a team
  • Ability to work with Excel spread sheets
  • Understanding of TCF and relevant regulatory guidelines

What we Offer

  • We offer the following benefits:
  • Exciting performance incentives
  • Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
  • Contributory pension plan (after 3 months employment)
  • Eye test & glasses vouchers
  • 28 days holiday per year (including Bank Holidays) and 1 additional holiday for each completed year of employment
  • Excellent canteen facilities with free touch screen internet access.
  • Superb progression opportunities throughout the company
  • Subsidised bus passes
  • Volunteer Opportunities
  • Annual Awards Evening
  • Employee Assistance Programme

If you are interested in this position please apply with your updated CV for consideration.

*Service Care Solutions also offer a referral bonus of upto £250 per successful placement. Please send any referrals to