Location - Coventry
Hours - 37 per week
Pay - £12.54 per hour PAYE | £15.96 per hour LTD (Inclusive of Holiday Pay)
Service Care Solutions have an exciting opportunity for an experienced Ground Maintenance Operative to work out of Coventry.
Our client are a Housing Association, and based out of Coventry you will be working a 37 hour working week, carrying out the below duties:
- Undertaking gardening, garden clearance and/or grounds maintenance for a range of properties in accordance with service specification and works schedule
- Undertaking seasonal external maintenance work such as hard landscaping or fencing repairs
- Supporting the neighbourhoods team to manage our estates to the highest standards and to the satisfaction of customers
- Supporting the sustainability of neighbourhoods by maintaining high standards of presentation
- You need to deliver excellent services to customers and work to achieve performance targets and high levels of customer satisfaction
Responsibilities
- Work as part of a team delivering gardening services for properties and for other landlords, to agreed timescales and specifications. The gardening work includes grass cutting, clearance, planting, weeding and maintenance of shrub areas using appropriate hand tools and mechanical horticultural appliances
- Undertake external maintenance work such as slab repairs and fencing, within agreed timescales
- Make use of modern technology to support the delivery of the role on a mobile basis. Use any equipment provided to minimise risks such as alarms and trackers
- Work proactively to present schemes to the best standards possible with a view to having a positive impact on the customer view of the service and the satisfaction with the Housing Association as the Landlord
- Be mindful of the opportunities for consistently delivering improved value for money supporting the Estate Services Manager to ensure the service is competitive and viable
- Deliver excellent customer service, responding to customer enquiries positively and politely, ensuring that enquiries are passed to relevant colleagues for a response where necessary
- Work collaboratively with your team and with colleagues across the association to share information; implement best practice and continuously improve service to customers
- Deliver and demonstrate the vision, values and behaviours of the organisation at all times
- Compile accurate and relevant performance or completion information when required for consideration by the team manager
- Work to achieve performance targets, identify any barriers to achieving these targets and agree remedial actions with the team leader
- Ensure that health and safety considerations are central to all work activities. Attend health and safety training or briefing as required and ensure that risk assessments are complied with at all times
- Ensure that personal protective equipment is used appropriately; equipment is well maintained; COSHH requirements are complied with and work is carried out in a safe manner for operatives and any other people in the vicinity of work in progress
- Follow appropriate safeguarding training, understand types of abuse or neglect, be able to recognise potential cases of abuse/neglect in children or vulnerable adults and symptoms of significant harm
- Make timely referrals and where there is a risk of significant harm, take immediate action in accordance with the Safeguarding Policy and Procedures and procedures of the relevant Local Safeguarding Board(s)
- Seek continuous improvement in the quality and delivery of services to customers including developing your own skills, knowledge and experience to maximise your impact on customer satisfaction and the achievement of key performance indicators and business objectives
- All work to be undertaken in line with policies and procedures, including Health and Safety, Customer Involvement, Equality and Diversity and Safeguarding
- Undertake any other duties commensurate with this post as reasonably requested by the Team Leader (Grounds Maintenance)
Requirements:
- Previous Ground Maintenance experience.
- Be able to work outside in all weathers.
- Physically fit due to ground conditions.
- Hold a Full UK Driving License
Working hours:
- Monday to Friday 7am till 3pm and be flexible to work alternate weekends.
For more information on this role, please contact Prakash on 01772 208967 or email prakash.panchani@servicecare.org.uk
