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Homelessness Team Leader

Job Description

Homelessness Team Leader
Liverpool, Merseyside
Full Time - Hybrid

We are seeking an experienced and knowledgeable Homelessness Team Leader to join a team in Liverpool as an Out of Hours Homelessness Team leader, on a full-time temporary basis with an initial period of 3 months. The postholder will lead the team to successfully prevent and relieve homelessness, and ensure our statutory functions are carried out effectively in accordance with the legislation, as well as ensure the delivery of excellent customer service across operational housing advice and homelessness functions.

  • Extensive experience working in a similar role within Housing Management, including homelessness and housing advice
  • Previous experience of staff management or supervision
  • Detailed knowledge of housing law and practice
  • Knowledge of welfare reform and changes within the benefits system
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Excellent organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Hardworking, self starter and willing to go the extra mile­­

Role Expectations

  • To have managerial responsibility within the Housing Options team, to include day to day supervision for designated staff
  • To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times
  • Manage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service delivery
  • To be responsible for a teams performance by monitoring individuals and evaluating their skills and development areas
  • During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved and urgent contacts / work is allocated
  • Effective deployment of resources, to ensure that optimum performance is achieved
  • handle all customer complaints (verbal & written) to the appropriate resolution, within the agreed timescales
  • To ensure a high standard of conduct and leadership by being a role model, setting the example for others to follow.
  • Develop effective relationships with key partners including other officers, agencies, and contractors
  • Maintain records and documents needed for any Court action. Attend Court hearings where necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to