Salary: £13.69 P/H PAYE (Inclusive of Holiday Pay) | £15.66 P/H LTD Umbrella
Hours: 36.25 Hours Per week
Type: Temporary Ongoing
Location: Leicestershire, LE67
Start Date: ASAP
Work Pattern: Monday – Friday | 08:45am – 17:00pm
We are seeking a proactive and customer-focused Housing Assistant to join a busy Housing Management team. This role is vital in providing frontline support to tenants and assisting in the smooth delivery of housing services. You will play a key part in maintaining excellent service standards and supporting the team’s wider objectives.
Key Duties and Responsibilities:
- Act as the first point of contact for customers on all Housing Management matters
- Provide administrative support to the Housing Management team
- Engage in daily contact with tenants and their representatives regarding tenancy conditions and issues
- Assist with advice and information on tenancy breaches, anti-social behavior, and rent arrears
- Manage Right to Buy and Mutual Exchange cases, including property inspections
- Maintain and allocate waiting lists for garages and sites
- Support new tenants through the sign-up process
- Compile papers for legal action when necessary
- Ensure high standards of health and safety and promote equality and diversity
Qualifications and Experience:
- Experience in a customer service or housing management environment
- Knowledge of tenancy agreements and housing policies is desirable
- Strong communication and interpersonal skills
- Ability to manage administrative tasks efficiently
- Commitment to continuous improvement and excellent service delivery
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
