Location – Portsmouth / Havant
Contract – Temporary (Ongoing)
Hours – Full-time, 37 hours per week
Role summary –
We are currently recruiting for a dedicated Housing Officer to join a local authority team in Portsmouth and Havant. This is a fantastic opportunity to work for the largest social landlord in the area, responsible for managing over 17,000 council and leasehold properties. You will play a key role in helping tenants sustain their tenancies, promoting responsible tenancy behaviour, and ensuring excellent customer service.
Salary –
LTD: £22 per hour
PAYE: £18.12 per hour
Key Responsibilities:
- Support tenants in sustaining tenancies in line with their tenancy agreements
- Provide income and budgeting advice, and signposting where appropriate
- Address anti-social behaviour and support vulnerable tenants through multi-agency working
- Provide guidance on home maintenance and garden upkeep
- Take proportionate and necessary tenancy enforcement action
- Maintain clear and accurate records and produce documentation for case conferences or legal proceedings
- Attend court hearings and multi-agency meetings representing the council
- Experience working with tenants in a front-line housing or support service
- Strong communication skills and the ability to build rapport with vulnerable individuals
- Ability to work independently and manage a varied caseload under pressure
- Comfortable with lone working and home visits
- Proficient in Microsoft Word, Excel, Outlook and case management systems
- Experience preparing written correspondence and presenting cases in court
- A driving licence and access to a vehicle is desirable due to patch-based work across various offices
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
