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Housing Officer

Job Description

Job Title: Housing Officer
Contract: 3 - 6 months temp, extension possible
Hours: 37, flexible working available
Location: Nottingham

Purpose of the Role
I am representing a client based in Nottingham, who are looking for someone to provide a comprehensive housing advice and assistance to customers on a diverse range of issues to support the delivery of the Tenancy and Estate Management service in customer contact points across Nottingham city.

Main Responsibilities

  • Ensure that operational processes and procedures are adhered to and the housing and estate management services provided to tenants and leaseholders are of an excellent standard and conform to relevant statutory requirements and best practice.
  • Support with managing the citywide garage management process including processing applications, managing the waiting list, allocation of garages, registrations of new garages. Promotion of void properties, advising applicants of suitable sites and attending garage site visits.
  • To provide support to applicants and tenants on lettings and allocations. This includes, checking, processing, eligibility checks and advising on housing/re-housing and mutual exchange applications and carrying out tenancy references.
  • Deal with issues regarding councillor enquiries, customer complaints, tenancy fraud, anti-social behaviour, domestic violence, safeguarding, fire and safety issues (such as hoarding), and any vulnerabilities that might affect tenancy sustainability.
  • Help minimise rent arrears by providing support to tenants with their rent queries, benefits, and signpost to financial inclusion services.

Requirements

  • Experience of working within a team and of proactively working towards joint targets. (E)
  • Proficient in the use of all Microsoft applications (Word, Excel, PowerPoint) and be able to prepare accurate reports, graphs and spreadsheets and carry out day to day admin duties as required. (E)
  • Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations. (E)
  • An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies. (E)
  • Previous experience of working in a housing environment and an ability to learn. (D)


If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk