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Housing Officer

Job Description

Housing Officer - Housing Association
Permanent, Salary circa £37,000
Full Time, 37.5 hours Per Week
Benefits: Circa £37000 salary, 29 days annual, 4% - 6% pension contribution and much more
Southwark, London and Covering South London
Immediate Start
Full UK Driving License and own vehicle for business purposes preferred but not essential

Are you passionate about making a positive impact in social housing? We're seeking a dedicated Housing Officer to join our client's dynamic team. In this role, you'll play a pivotal part in ensuring our residents receive the support and assistance they need, while maintaining the highest standards of property management.


  • Be adaptable to hybrid working, offering flexibility and responsiveness.
  • Provide advice and assistance to residents, handling general enquiries for your designated patch.
  • Process various housing assignments including mutual exchanges and successions.
  • Collaborate with residents and third parties to consider management transfers, particularly in cases involving sensitive issues such as Domestic Abuse or Gang Violence.
  • Ensure timely completion of fire risk assessment actions and respond to breaches of tenancy agreements.
  • Work alongside the Resident Support Team on safeguarding matters and coordinate with the Estate Standards Team to address maintenance and cleanliness concerns promptly.
  • Collaborate with the Community Safety Team to log cases and conduct joint investigations when necessary.
  • Lead tenancy enforcement actions and legal cases with the support of the Legal Team.
  • Conduct tenancy visits, coordinate with Repairs colleagues, and address service charge queries.
  • Assist in managing empty homes efficiently, facilitating viewings and sign-ups seamlessly.


  • A housing qualification or equivalent Housing Management knowledge is desirable.
  • Sound understanding of tenancy management and ability to adapt to changing priorities.
  • Strong interpersonal skills and the ability to build effective relationships at all levels.
  • Experience in working under tight deadlines while delivering high-quality outcomes.
  • Excellent communication skills and proficiency in Word and Excel.
  • Commitment to confidentiality and data protection.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to