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Housing Options Advisor

Job Description

Housing Options Advisor
Coalville, Leicestershire
Full Time

We are seeking a dedicated and skilled Housing Options Advisor to join a team based in Leicestershire on a full-time temporary ongoing basis. The Housing Options Advisor will be a part of a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community.

  • Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention
  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children's Act
  • Previous experience managing a client case load
  • Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
  • Excellent communication skills, both verbal and written
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

Role Expectations

  • Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
  • Process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person's homelessness
  • Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements
  • Maintain regular contact with homeless households in temporary accommodation, ensuring that appropriate support is made available
  • Develop, update review, and implement Personalised Housing Plans for customers
  • Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
  • Investigate and determine the status of those presenting as homeless as referred to the team
  • Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to