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Housing Options Officer

Job Description

Housing Options Officer
Solihull, UK
Full Time 37 Hours

We are seeking a dedicated and empathetic Housing Options Officer to join our team in Solihull on a full time, temporary ongoing basis, with an initial contract period of 2 months. The Housing Options Officer will be responsible for providing advice, assistance, and support to individuals seeking housing solutions. The Housing Options Officer will be passionate about working towards homelessness prevention. This role requires in-depth knowledge of housing legislation, policies, and procedures. Please note that a full UK driving licence and access to a vehicle is necessary for this position.

  • Previous experience working in a similar role, 2 years minimum in housing advice
  • Previous experience within a role delivering customer focused services
  • Previous experience working with vulnerable customers
  • Previous experience managing a client case load
  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children's Act
  • Excellent communication skills, both verbal and written
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Proficient computer skills, including Word and Excel
  • Full UK Driving Licence and access to a vehicle

Role Expectations

  • Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
  • Process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person's homelessness
  • Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements
  • Maintain regular contact with homeless households in temporary accommodation, ensuring that appropriate support is made available
  • Work with Children's Services for the Assessment of 16/17 year-olds and other agencies, to provide joined up services to prevent youth homelessness and manage planned moves from home
  • Undertake interviews a Assist with safety planning; working with customers to produce safety plans and advising on use of available remedies
  • Identify safeguarding issues and working appropriately to address these and visits with customers and attend any multi agency meetings as required
  • Assess the housing needs of customers, including those in hospital and due to be released from prison, identifying appropriate housing solutions and pro-actively assisting people to resolve their housing problems
  • Liaise with internal and external key partners, and develop good working relationships
  • Manage and update the housing register and maintain up to date casework records
  • Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to