Housing Project Officer
Slough, Berkshire
Temporary - 3 month contract (Potential to extend)
Full Time, 37 Hours Per Week, Hybrid

Please note a valid driver's license with access to own vehicle is essential, as is a basic DBS

Main Purpose of Job: Supporting the Senior Housing Project Officer in implementing a tenancy and housing management service within a Council-owned housing company managing 200 properties. Responsibilities include estate management, tenancy sign-ups, fraud prevention, service charge management, and addressing anti-social behaviour.

Main Accountabilities:

• Provide comprehensive housing and leasehold management services, including new tenant sign-ups, breach management, estate monitoring, and anti-social behaviour management.
• Ensure high standards of customer service and build relationships with partner service areas.
• Coordinate and deliver housing and estate management services to statutory requirements and best practice.
• Ensure services are inclusive and accessible to vulnerable customers.
• Identify and manage safeguarding concerns and vulnerabilities.
• Handle service requests and complaints professionally and timely.
• Identify opportunities for service improvements and implement changes effectively.
• Manage void properties effectively and efficiently.
• Ensure compliance with health & safety policies and promote equality and diversity.

Person Specification:

• Experience: Significant housing-related experience, project management experience, some social housing management experience, experience in client monitoring and management.

• Knowledge & Skills: Awareness of relevant legislation and policies, knowledge of legal enforcement proceedings, understanding of health & safety and equal opportunity policies, good understanding of buildings and maintenance.

• Key Competencies and Behaviours: Strong project management skills, ability to interpret policies, customer-focused, builds constructive relationships, excellent communication skills, effective time management, commitment to continuous development, promotes equality and diversity, promotes health & safety, good IT skills.

• Qualifications: A level qualification or equivalent, project management qualification or working towards one, Certificate in Housing (Level 3) or equivalent, commitment to continuous professional development.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk