Permanent
Full Time 37 Hours
£32,456
Join a respected housing association at the heart of the community, managing a vibrant Extra Care Scheme in Hawkhurst that supports older residents to live independently.
THE ROLE
We are seeking a passionate and experienced Extra Care Scheme Manager to lead the day-to-day running of Bowles Lodge in Hawkhurst, ensuring the delivery of high-quality housing management services and a thriving community environment for residents.
- Provide excellent housing-related services in line with best practice and regulatory standards
- Take ownership of scheme KPIs, ensuring targets are met and reported
- Build and maintain positive working relationships with care, catering, cleaning and FM contractors
- Manage low-level rent arrears and take action in line with organisational policy
- Line manage and develop the Extra Care Scheme Assistant
- Deliver a varied and engaging activities programme for residents
- Ensure health and safety and safeguarding procedures are always followed
THE CANDIDATE
The ideal candidate will have previous experience in a housing management or scheme management role, ideally within extra care or supported housing.
- Strong understanding of the challenges and needs of older residents
- Experience delivering excellent customer service in housing or support environments
- Knowledge of welfare benefits, budgeting, and housing risk assessments
- Confident using Microsoft Office and bespoke IT systems
- Able to communicate effectively and build trusted relationships with residents and stakeholders
THE CONTRACT
- 37 hours per week with the flexibility to be able to work more than these hours on occasions.
- 8am–6pm Monday, 8am–4pm Tuesday to Friday
- A lunch hour will be paid for on Mondays where, due to lone working, it is not possible to leave the scheme.
- Permanent - £32,456 per year, plus benefits
HOW TO APPLY
If interested in this role, please apply using the link, or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for further information
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
