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Housing Solutions Officer

Job Description

Housing Solutions Officer
Havering, London
Full Time - Hybrid

We are seeking a dedicated and skilled Housing Solutions Officer to join a team based in Havering on a full-time temporary ongoing basis. The Housing Solutions Officer will be responsible for providing advice, assistance, and support to individuals and families seeking housing solutions, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, and welfare benefits. This is a specialist role that works closely with homelessness, and officers work in a wide range of situations.

  • Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, and the Welfare Reform Act
  • Previous experience interviewing applicants, and provide appropriate solutions
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Experience providing an effective service to members of the public

Role Expectations

  • Interview applicants in housing need and complete enquiries under the Housing Reduction Act 2017 to determine whether a statutory duty is owed to the applicant and provide the appropriate assistance
  • Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options
  • Handle complex cases, including providing support in judicial review cases or in response to other legal challenges
  • To devise robust personalised housing plans
  • To make decisions and issue S184 letters and also make s198 referrals this includes making non-priority decisions, intentionally homeless decisions and acceptances
  • To carry out prevention and relief duties and issue notification letters
  • Ensure that suitable temporary and settled housing solutions are delivered to service users generally, including those with complex housing needs
  • Refer vulnerable tenants to external partners and floating support to meet their longer term support needs
  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to