Job Title: Housing Support Worker
Locations: Newcastle
Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM
Contract Type: 6-Month Temporary Contract
DBS Requirement: Enhanced DBS is essential.
Driving Requirement: Driving is essential.

About Us:
We are currently seeking a dynamic Housing Support Officer to join our team in Newcastle. This role offers flexible working in the community, allowing you to work from home between property visits. As a Housing Support Officer, you will manage a caseload of 10-12 residents, engaging in lone working while regularly meeting with your team and manager to discuss and reflect on complex cases. The position requires travel for training and team meetings.

Key Responsibilities:
Flexible Working: Engage in flexible working within the community and work from home between property visits.
Caseload Management: Manage a caseload of 10-12 residents, providing comprehensive support.
Lone Working: Independently address the needs of residents, engaging in lone working as required.
Team Collaboration: Regularly meet with the team and manager to discuss and reflect on complex cases.
Travel Requirements: Attend training sessions, team meetings, and other necessary travel-related activities.
Rent Collection: Maximize rent collection by submitting and maintaining successful housing and welfare benefit claims.
Arrears Management: Take proactive action to minimize rent arrears, monitor accounts, record actions, and take appropriate steps when arrears exceed tolerance levels.

Qualifications and Skills:

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Caseload management experience.
• Enhanced DBS clearance is essential.
• A valid driver's license and access to a vehicle are essential.

How to Apply:
If you are passionate about supporting residents, managing caseloads, and contributing to rent collection and arrears management, we encourage you to apply for the Housing Support Officer position in Newcastle.