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Income Manager

Job Description

Income Manager
Glamorgan, South Wales
Full Time

We are currently searching for a prospective Income Manager to join a team based in Glamorgan, on a full time temporary basis with an initial contract period of 3 months. The Income Manager will lead the Income Management service, undertaking full line management responsibilities and providing direction to the team.

  • Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
  • Knowledge of IT processes, including Word and Excel
  • Team leadership experience
  • Appropriate experience of income management and recovery
  • Sound knowledge of welfare benefits and money advice
  • Good communication and negotiation skills
  • Ability to deal with people in difficult and challenging situations
  • Experience presenting cases in Court is desirable

Role Expectations

  • To lead the Council's Housing Income Management and Money Advice Service ensuring the service is fully staffed and operational
  • To be undertake full line management responsibility for the staff in the Councils Housing Income Management and Money advice Service. providing leadership, direction and motivation
  • Responsible for maximising the Councils housing related income whilst ensuring a sensitive and sympathetic approach to tenants in genuine hardship
  • To deliver an effective debt monitoring and management service
  • To deliver a high quality, effective and confidential Money Advice Service
  • To contribute fully to the delivery of all Housing Services particularly in relation Housing Income Management
  • To contribute fully towards the Council's Core Objectives and Housing & Building Services Plan
  • Undertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, and monitoring cases
  • Work alongside key partners, internal and external
  • Manage a complex caseload and initiate legal action for debt recovery
  • Attend Court where necessary and represent the company, as well as coordinate and attend evictions where necessary
  • Lead the team to achieve targets and maximise income

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to