We have a contract available for an Income Officer working for a couincil in South London.
The contract is to start asap!
Please see below a list of your duties:
- To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.
- Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.
- To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction.
- To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council's interests and providing a professional and responsive service.
- To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies.
- To ensuring the Council's reputation is protected and enhanced through a high quality, professional income collection service.
If your interested in the role then please forward your CV to adam.benouaich@servicecarfe.org,.uk or Call Adam on 01772 208966,