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Income Officer

Job Description

We have a contract available for an Income Officer working for a couincil in South London.

The contract is to start asap!

Please see below a list of your duties:

  • To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.

  • Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.

  • To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction.

  • To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council's interests and providing a professional and responsive service.

  • To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies.

  • To ensuring the Council's reputation is protected and enhanced through a high quality, professional income collection service.

If your interested in the role then please forward your CV to,.uk or Call Adam on 01772 208966,