Ealing
Temporary
Full Time
Join a leading Housing Association in Ealing supporting social housing tenants through the lettings and relet process. This is a fantastic opportunity to make an impact in a customer-focused, fast-paced environment.
THE ROLE
We’re looking for a Lettings Co-ordinator to assist tenants in vacating their homes and support internal transfers within social housing.
Key responsibilities include:
- Providing housing options in line with policies, procedures, and nomination agreements
- Managing all admin duties related to the relet process
- Keeping accurate records throughout the void process
- Building strong working relationships with internal and external stakeholders
- Supporting colleagues by covering other patches when needed
- Responding to customer queries quickly and effectively
- Liaising with Local Authorities, contractors, and residents
The ideal candidate will have experience working in a lettings, housing, or allocations-based role and be confident in delivering excellent customer service.
Key requirements include:
- Previous experience in a customer-focused housing role
- Understanding of Choice Based Lettings and the social housing sector
- Knowledge of Government legislation on homelessness and lettings
- Ability to manage workloads and meet deadlines
- Strong communication skills and a proactive approach to problem solving
Working Hours: 9am – 5pm, Monday to Friday
Length of Contract: 3 Month Contract, Temp to Perm Opportunity
Rate: £19.70 per hour LTD / £16.90 per hour PAYE (including holiday pay)
HOW TO APPLY
To apply for this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
