JOB TITLE: Lifeline Response Officer
LOCATION: Leamington Spa
CONTRACT TYPE: Temp
WEEKLY HOURS: 37 Hours
WORK PATTERN: 8am - 5pm

JOB SUMMARY:
Working as part of the Independent Living and Lifeline team to provide an excellent, customer focussed response service. Answer and action matters arising from calls promptly and efficiently, providing an immediate response service where appropriate in accordance with procedure. Providing help or assistance to achieve the best outcome for the customer. Maintain comprehensive and accurate records in accordance with procedure.
RESPONSABILTIES:

• Undertake or arrange for a colleague to undertake responsive visits when requested and in accordance with procedure. Ensure confirmation of outcomes is clear to colleagues and input relevant information onto the system.
• Attend the sheltered schemes at weekends and to provide cover for Sheltered Living Officer absence. Complete health and safety checks and respond to any customer calls or queries as appropriate. Regularly inspect communal areas and facilities at the community centres to ensure they meet safety and cleanliness standards.
• Attend or arrange attendance by a colleague to WDC blocks when the fire alarm has been activated. Liaise with the fire service as appropriate and take remedial action as necessary to maintain the alarm.
• To monitor and test equipment linked to Lifeline, identifying, and reporting faults and ensuring prompt action is taken to resolve any issues with the system and equipment.

EXPERIENCE:

• To respond positively to enquiries for new services providing a customer focussed sale approach to securing new business.
• Effective communicator experience of working with vulnerable/elderly people.
• Ability to understand account information and check for accuracy.
• Time management skills.

Also, will be required to go through an enhanced DBS check.
8am-5pm
Temp
Full-Time