Back to Job Search

OPCC Customer Service Support Officer

Job Description

Job Advertisement: Customer Service Support Officer
Service Care is recruiting on behalf of our client, the Office of Police and Crime Commissioner for Devon and Cornwall , for a Customer Service Support Officer. This position offers a pay rate of up to £15.74 per hour.

Position: Customer Service Support Officer
Hours: 37 hours per week, Monday to Friday
Pay Rate: Up to £15.74 per hour
Client: Office of Police and Crime Commissioner for Devon and Cornwall

About the Role:
As a Customer Service Support Officer, you will be the first point of contact for all communication methods into the Office of the Police and Crime Commissioner (OPCC), including telephone, letter, email, and social media contacts. Your role will involve providing efficient, professional, and timely responses to requests for service from the public, offering information, advice, guidance, and resolution to queries from members of the public and other agencies.

Key Responsibilities:

  • Manage OPCC phonelines, monitor social media, and provide reception services.
  • Conduct accurate risk assessments for every contact received.
  • Draft responses to correspondence and liaise with key points of contact in the Police Force.
  • Deal appropriately with callers who may be emotional, distressed, or vulnerable.
  • Accurately record all correspondence and monitor follow-up activities.
  • Manage and share business and/or sensitive data in accordance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR).
  • Support customer engagement by organizing and attending public engagement events.
  • Develop a good understanding of local and national policing policy.

Skills and Experience Required:

  • GCSEs (grade 9-4/A-C) or equivalent in English and Maths.
  • Excellent keyboard, oral, listening, and written communication skills.
  • Ability to capture critical information and record it accurately.
  • Demonstrable analytical and critical thinking skills.
  • Excellent customer service and decision-making skills.
  • Ability to adapt to change and work as part of a team.

Desirable Criteria:

  • Knowledge of the PCC's policies, strategies, police and crime plan, and relevant IT systems and software applications.

If you are interested in applying for this position, please submit your resume and cover letter to Service Care at