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Pay Services Assistant

Job Description

Service Care Solutions are looking for a Pay Services Assistant to work within the Lancashire Constabulary on a contract basis.

Location: Lancashire Constabulary HQ

Job roles/responsibilities:
To process all aspects of payroll and associated administrative processes.

  • Assist in delivering a customer-focused payroll and administrative service, aligning with HR priorities of the Constabulary.
  • Address inquiries from both internal and external sources through phone, correspondence, or in-person interactions. Collaborate with divisions, departments, staff associations, and external entities as needed.
  • Contribute to the development and implementation of efficient Human Resources administrative procedures.
  • Maintain and update personal records, general files, and computerised systems appropriately to manage inquiries effectively.
  • Participate in preparing and analysing management information, generating necessary reports and statistics.
  • Take a proactive problem-solving approach, emphasising solutions and aiming for continuous service improvement.
  • Establish positive and courteous communication with both internal and external customers, including HMRC, YPS, Divisions, and departments.
  • Manage daily processing of payroll and administrative tasks, including starters, leavers, sick leave, maternity pay, childcare vouchers, flexible working requests, promotions, and overtime.
  • Ensure adherence to pay-related statutory regulations, police rules, PSC handbook, and Force policies.
  • Execute additional duties or projects as required to enhance departmental efficiency.
  • Support the achievement of HR Performance Indicators and service level agreements.
  • Assist the HR Senior Management Team in meeting operational demands. While having primary responsibility within designated areas, aid across the HR Department as per organisational needs.
  • Stay updated on HR-related changes in organisational working practices and share best practices with colleagues.
  • Perform any other duties consistent with the role's nature, responsibilities, and grade.

Knowledge/Experience required:

  • Experience of working in an administrative/clerical role within a busy office environment.
  • Experience of producing accurate written information and demonstrate a high level of attention to detail.
  • Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.
  • Experience of updating and maintaining manual and computerised records accurately.
  • Experience of working with minimal supervision, organising, and prioritising own workload.
  • Experience of communicating clearly with internal and external contacts in a courteous and diplomatic manner.
  • Experience of using Microsoft Software Applications, including Word, Excel & Outlook.
  • Experience of working to deadlines and tight timescales, within a busy environment.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.