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Performance And Support Officer

Job Description

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Performance and Support Officer with Cheshire West and Chester Council.

Cheshire West and Chester Council are currently looking for someone who is happy to work 37 hours per week.

Key Responsibilities

  • Undertake performance analysis to interpret complex information from a range of sources, providing up to date management information, performance measure progress and statistical forecasts to address current and future business requirements for the service.
  • Identify and implement improvements for business information gathering processes that enable the production of data that meets the requirements of the service function, including, statutory returns, inspections and audits.
  • Produce accurate, timely reports that provide analysis and commentary regarding performance across the service area, that support the business to understand their results and inform actions to optimize performance.
  • Support business planning and reporting processes to assess and monitor key performance measures linked to strategy, including risk analysis, developing action plans and trackers.
  • Represent EHP at internal and external meetings to share information/good practice in relation to performance of the district/thematic area.
  • Support the coordination of responses to complaints, MP enquiries, FOI requests for across the service area.
  • Carry out financial monitoring and processes on behalf of EHP through use of the authority's financial, administrative information systems and data bases. This includes raising and processing invoices, purchasing services and supplies, monitoring budgets and forecasting expenditure in order to allow for clear and accurate reporting to EHP management team.
  • Undertake a range of administrative activities across the EHP Senior Managers responsibilities, including organising and coordinating meetings/training, minute taking, the production and distribution of documents, correspondence and handling and processing sensitive data and information.
  • Provide the first point of contact for routine and non-routine enquiries from service users, members of the public, partners and staff, ensuring that enquiries are dealt/appropriately escalated to a more senior member of staff, within an efficient and timely fashion.
  • Prepare for and participate in 1-1s, and training to ensure ongoing professional development.
  • Current awareness of and compliance with statutory requirements, CWaC policies, inter-agency protocols, equality and diversity and other regulations and procedures to ensure statutory and departmental requirements are met, including Supporting Families programme, Domestic Violence and Abuse Act, and Ofsted inspections.

Qualifications and Experience

  • 5 GCSE's or equivalent including English and Maths (Essential)
  • NVQ Level 3 in Business Administration or Finance and/or a relevant BTEC National Certificate (Essential) or equivalent experience in a performance support setting
  • Enhanced DBS (Essential)

APPLY NOW - Send your CV to John…

Why Service Care Solutions?

  • A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
  • We operate nationwide working with both public and private domains.
  • All Compliance paid for including DBS and Social Work registration.
  • We operate 3 payrolls per week
  • Bring your Job to us bonus of £250
  • Refer a friend Bonus of £250