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Referrals and Case Manager

Job Description

Service Care Solutions are looking for a Referrals and Case Manager to work within the Lincolnshire Police on a 12-month contract.

Location: Gainsborough

Job role/responsibilities:
The TIL Referrals and Case Manager is responsible for the management of the referrals, safeguarding assessments, triage, and case management of young people being supported through the programme.
You will be responsible for managing the assessment process, selecting those who are to be accepted into the TIL cohort to support their long-term desistance from being involved in Crime and Anti-social behavior, particularly those associated with gangs or drug activity, helping them to make positive life choices thereby reducing offending and protecting the people of Lincolnshire from harm.

  • Develop, implement, and maintain a referral process that supports the identification of individuals that will benefit from the TIL projects supports and intervention.
  • Undertake timely reviews of the referral and selection process to ensure the project can select the right individuals to support through TIL intervention.
  • To support TIL officers in building strong relationships with individuals who wish to move away from previous offending or risky lifestyles by being clear, consistent, honest, supportive, and fair.
  • To supervise the TIL Navigators and conduct all HR Procedures around these roles in relation to recruitment, retention, and Pause Points.
  • To gather, review and analyse various data sets from both within Policing, and from key partners, which supports the identification of vulnerable individuals which may benefit from TIL intervention.
  • To have a specialist knowledge of the interventions available to TIL and proactively source new interventions and partners that bring value to the project.
  • To undertake structured assessments, in conjunction with other partners and service providers where appropriate, to identify needs, risk of vulnerabilities and risk of harm.
  • To ensure robust ongoing case management is in place; ensuring all assessments, plans, interventions, and reviews are recorded in a timely and accurate manner to demonstrate activity and outcomes and enable agencies to be assured that risk is managed.
  • To monitor and review progress of cases, using professional judgement to identify changes in need, risk, or vulnerability, taking action to update other police teams or partners as required to manage any risk.
  • To represent Lincolnshire Police at relevant multi-agency forums, facilitating presentations to partners and private industry, having an ability to negotiate external involvement in the project.

Knowledge/Experience required:

  • Have a good understanding of the working practices of the Police Service, Youth Offending Service and Childrens Services.
  • Experience of working with various agencies in a partnership arena (Desirable).
  • Experience of working with young people and adults with multiple problems and with families who find it difficult to engage with services.
  • An understanding of Crime and ASB, and the causal factors.
  • A Working knowledge of preventative activity across a wide range of partners.
  • A sound understanding of Lincolnshire Police priorities in relation to keeping people safe from harm.
  • Driving Licence (Desirable).

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250