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Residential Scheme Coordinator

Job Description

Job Title: Scheme Coordinator
Salary: £25,000 per annum
Hours: 40 Hours Per Week
Type: Permanent
Location: Sutton, SM3
Start Date: ASAP
Work Pattern: Live-in; must be flexible with hours to meet the needs of the role

Join our client's dedicated team and contribute significantly to their retirement living services at an attractive development for over 55s. This pivotal role involves a blend of on-site management and customer engagement, enhancing the quality of life for our residents through exceptional service and support.

Key Duties and Responsibilities:

  • Provide daily operational management of the scheme, ensuring a safe, compliant, and supportive environment for our residents.
  • Conduct regular checks on health & safety, fire safety, and warden call systems to maintain high standards and compliance.
  • Manage risks, including safeguarding responsibilities, with robust action plans and controls.
  • Engage with residents, handling service requests and feedback, ensuring high customer satisfaction.
  • Facilitate communications and coordinate with external agencies and contractors to ensure seamless service delivery.
  • Oversee and participate in the lease/tenancy processes, from assessments to sign-ups and inductions.


  • Proven experience in housing management or frontline customer service.
  • Competence in Microsoft Office and adaptability to in-house systems.
  • Excellent communication and organisational skills; capable of working independently.
  • Must be a self-motivated individual passionate about delivering innovative services and capable of handling multiple tasks efficiently.

Additional Information:
This role offers the unique opportunity to reside on-site in a one-bedroom property with access to communal gardens. Please note, there is no dedicated office on-site; work will be based out of the residential property. Successful candidates will be subject to a Disclosure and Barring Service Check and must provide satisfactory references and proof of Right to Work in the UK.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to