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Service Charge Administrator

Job Description

Service Charge Administrator
Croydon, London
Full Time - Hybrid
£23,315 - £15.29 Umbrella

We have the fantastic opportunity for the right candidate to join a team based in Croydon, London, as a Service Charge Administrator. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with an expectation of being in office Monday-Tuesday. The Service Charge Administrator position will involve reviewing and organising invoices, answering queries, and ensuring administrative tasks are completed promptly. Please note that this role requires a Basic DBS Certificate.

  • Previous experience in an administrative role
  • Previous experience of a computerised accounting system
  • Previous experience working with complex control accounts
  • Previous experience within a Housing Association is desirable
  • Understanding of Housing Benefit is desirable
  • Familiar with Blue Box and used in a previous role
  • Able to plan and prioritise high volume workloads
  • Able to work under pressure and to tight deadlines
  • Strong attention to detail, self-motivated
  • Excellent IT skills, including using Excel, Access, Powerpoint, and Word
  • Excellent communication skills both verbal and written
  • Basic DBS Certificate in place

Role Expectations

  • Update notes and commentary within Blue Box ready for service charge mailings
  • Work with our 3rd Party supplier with the production of service charges statements to meet legislative deadlines
  • Prepare and issue ad hoc letters to residents relating to service charges
  • Manage the team mailbox and allocate emails accordingly
  • Amend relevant direct debits following on from issuance of end of year reconciliations
  • Locate and save invoices relating to service charges ready for certification
  • Upload files to the audit portal ready for certification
  • Administrative duties for stock disposals and acquisitions
  • Gather evidence for complaints and where appropriate respond to customers or stakeholders
  • Liaise with key internal and external partners
  • Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to