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Vehicle Workshop Service Administrator

Job Description

Job Advertisement: Vehicle Workshop Service Administrator
Position: Vehicle Workshop Service Administrator
Pay Rate: £17.90 per hour
Location: Belvedere
Hours: 36 hours per week, Monday - Friday
Contact: Lewis, Service Care Solutions
Phone: 01772 208962

Role Overview: The Vehicle Workshop Service Administrator will be part of a small team providing exceptional administrative support to our service reception and parts departments. This role is essential in maintaining the efficiency of our fleet, ensuring vehicle availability, and supporting the operational needs of our police officers.

Key Responsibilities:

  • Maintain covert and specialist fleet within the workshop.
  • Manage vehicle bookings, customer calls, and schedule appointments.
  • Support the Service Reception Manager to deliver effective services.
  • Assist in reducing vehicle downtime and maximising fleet availability.
  • Provide excellent customer service to internal and external customers.
  • Handle daily reception office and stores functions, including receiving and issuing parts.
  • Manage the roadside assistance program and monitor contractor response times.
  • Raise invoices and purchase orders to ensure prompt payment for services.
  • Create job cards for vehicle defect diagnosis and repair.
  • Report building and equipment faults for timely repairs.
  • Perform data entry tasks and assist with weekly management reports.
  • Collaborate with the parts department for receiving and returning vehicle parts.
  • Take responsibility for personal development and staying updated with relevant standards and legislation.


  • Good understanding of Microsoft Office, particularly Excel and Outlook.
  • Effective communication and interpersonal skills.
  • Ability to work both independently and as part of a team.
  • Strong data entry accuracy and prioritisation skills.
  • Good telephone manner and customer service skills.
  • DVLA driving license (Cat B Manual essential).
  • Experience in a vehicle service department or frontline policing environment is desirable.

Join Us: If you are committed, organised, and eager to contribute to the safety and efficiency of the Metropolitan Police Service, we would like to hear from you.
To Apply: Please contact Lewis at Service Care to apply for this position or for more information.