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Voice Engineer

Job Description

Job Advertisement: Network or Voice Engineer
Service Care is seeking a dedicated and skilled Network or Voice Engineer to join our team supporting the Thames Valley Police (TVP). This role is essential in maintaining and enhancing the network systems crucial to the policing and business objectives of the forces.

Position: Network or Voice Engineer

Key Responsibilities:

  • Network Management: Utilise network management tools to collect and report on network load and Voice statistics, model performance, and ensure adherence to Service Level Agreements (SLAs).
  • Operational Problem-Solving: Identify and resolve network or Voice issues to support consistent delivery of agreed service levels.
  • Maintenance and Improvement: Implement network or Voice changes and maintenance routines to support project requirements and continuous improvement.
  • Reporting: Create reports and proposals for improvements to support the delivery of policing needs and service levels.

Essential Qualifications and Skills:

  • Recognised IT Networking qualification or equivalent experience.
  • Understanding of IT and Voice networks' impact on policing and business processes.
  • Ability to explain technical designs and principles to non-technical audiences.
  • Full UK driving license (due to the need for travel and flexibility in working hours).
  • Strong communication skills, both written and oral, with a customer-focused approach.
  • Team player, adaptable, problem solver, capable of working systematically with minimal supervision.

Desirable Skills:

  • Experience working in a similar size organisation.
  • Good understanding of TVP's network systems, protocols, and standards.
  • Flexibility to work unsocial hours if required.

For more information or to apply, please contact:
Lewis Ashcroft
Phone: 01772 208962

Join our team and contribute to the essential work supporting Thames Valley Police. Your expertise will help ensure the network and Voice systems are robust, reliable, and ready to meet the demands of modern policing. Apply today to make a difference!