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Works Planner

Job Description

Job Title: Voids Works Planner
Locations: Nottingham NG8
Contract Type: Ongoing Temp
Work Pattern: 36 hours
Start Date: ASAP

A new opportunity has become available for full time Administrative assistant for a housing provider based in Nottingham. This role is responsible for overseeing and scheduling the workload of the
Craft Operatives and/or Contractors by allocating and organising work through the relevant process.

Main tasks and duties -

  • Each individual Planner will be responsible for coordinating variable numbers of appointments/or works packages on a daily basis from start to finish ensuring these meet the section specific targets such as the 4 or 8 hour appointment .
  • To be responsible for undertaking daily diary scheduling for numerous Operatives/contractors, producing supplementary documentation as required such as daily run sheet or works specification orders. To deal with all unavailable appointment periods by re-organisation of work to other operatives/contractors and negotiation with tenants as required.
  • To liaise with Operatives/contractors and operational managers by telephone throughout the day, to ensure that all appointments and target dates are met and key performance indicator targets achieved.
  • To coordinate the work for operatives/contractors and liaise to ensure that tasks are prioritised and completed effectively within key performance targets.
  • To monitor, maintain and update electronic/manual appointment diaries to ensure effective management of appointments and ensure target/timescales are met.
  • To deal, on a daily basis with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs, making sure relevant systems are updated.
  • To receive back, run sheets/works orders from each operative/contractor on a daily basis, making sure they match with the information entered onto the system the previous day and completing jobs on the relevant system.
  • To effectively plan, organise, allocate and alter appointments for Craft Operatives/contractors through the appropriate process or system, reporting progress/performance to the Line Manager.

Essential criteria and experience:

  • Proven ability of providing a comprehensive administration service to a good standard of numeracy and literacy both verbally and in writing (preferably from a housing background)
  • Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast passed pressurised environment
  • Demonstrated firm but fair approach to managing, customer services and relationships, whilst maintaining a professional attitude
  • Excellent organisation and prioritisation skills including managing manual and computerised diaries for teams
  • Ability to use computer software programmes to ensure validity of data and input relevant data
  • Ability to develop and present written or verbal information in a clear and concise manner
  • Ability to demonstrate effective communication face to face, in meetings, by email and on the telephone when dealing with a wide range of customers including tenants, colleagues etc

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to