111 Clinical Advisor

We are seeking experienced and motivated Clinical Advisors to join the NHS 111 Single Point of Access service based in Gillingham, Kent.

📍 Location: On site - Gillingham 
🕒 Service: NHS 111 – Single Point of Access (SPA)
💷 Pay Rate: £23.41 per hour (PAYE – inclusive of holiday pay)
🕒 Hours: Flexibility to work across a 24-hour period (service operates 7 days per week)

About the Role

As a Clinical Advisor, you will play a vital role in delivering urgent healthcare support to the public by carrying out complex clinical triage, providing safe and effective advice, and ensuring patients receive the right care at the right time. Working within a fast-paced contact centre environment, you will combine clinical assessment software with your professional judgement to assess patient needs sensitively and accurately.
This is an excellent opportunity to make a real difference while working as part of a highly skilled multidisciplinary team supporting urgent and emergency care pathways.

Key Responsibilities

• Work autonomously to deliver high-quality clinical triage using clinical knowledge, critical thinking, and assessment software.
• Assess incoming calls and symptom-based information to determine urgency and clinical priority.
• Provide evidence-based healthcare advice and facilitate appropriate onward referrals.
• Communicate effectively with healthcare professionals and partner agencies to ensure continuity of care.
• Manage complex, emotional, or distressing calls professionally and compassionately.
• Identify safeguarding concerns and escalate appropriately in line with policy.
• Participate in call monitoring, audits, and quality improvement initiatives.
• Support call centre colleagues with clinical expertise and guidance.
• Maintain compliance with clinical governance, national standards, and NHS protocols.
• Contribute to service performance targets and continuous service improvement.
• Undertake mandatory training and maintain ongoing professional development.

What We’re Looking For
You will be a confident clinician who thrives under pressure and is passionate about delivering high-quality patient care remotely.

Essential Requirements:

• Registered healthcare professional (NMC or HCPC registered).
• Minimum of two years’ recent clinical experience within Primary Care or Accident & Emergency.
• NHS Pathway trained.
• Ability to work on site, Gillingham, Kent.
• Strong clinical assessment and decision-making skills.
• Excellent communication and telephone consultation skills.

Key Skills & Attributes

• Ability to work autonomously and as part of a high-performing team.
• Professional, calm, and compassionate communication style.
• Strong prioritisation and multitasking abilities during high-demand periods.
• Adaptable and flexible approach to service needs.
• Commitment to clinical governance, confidentiality, and professional standards.

What You’ll Be Doing

• Providing clinical triage and advice via telephone and digital systems.
• Supporting patients experiencing urgent or complex health concerns.
• Liaising with NHS services, emergency responders, and healthcare partners.
• Contributing to a safe, effective, and patient-focused NHS 111 service.

Why Join NHS 111?

• Make a real difference to patient outcomes every day.
• Work within a supportive and collaborative clinical environment.
• Opportunities for professional development and career progression.
• Be part of an essential NHS frontline service.

Apply Now If you are a dedicated clinician looking to use your skills in a dynamic and rewarding environment, we would love to hear from you.