Accommodation Advisor

Accommodation Adviser

Location: Nottingham
Job Type: Full time
Hours: 37.5 per week
Important: A full driving licence and access to a vehicle is essential due to travel requirements.

The Role
This is not a passive support role. You will be on the frontline working with individuals in custody and the community, helping them secure and sustain accommodation as part of their rehabilitation journey.

You will manage a caseload and take ownership of outcomes, not just activity. That means assessing individual needs, building practical action plans, and actively removing barriers to housing.

You will work closely with probation services and other agencies, often dealing with complex situations where progress depends on your ability to influence, challenge, and problem solve.

What You’ll Be Doing

• Managing a caseload of individuals with housing needs across custody and community settings
• Completing initial assessments and building structured, outcome focused action plans
• Supporting individuals to access, secure, and maintain accommodation
• Working with local authorities, landlords, and partner agencies to advocate on behalf of clients
• Providing practical support such as tenancy sustainment and basic budgeting guidance
• Delivering support both one to one and in group settings
• Maintaining accurate records and managing data through internal systems

What They’re Looking For

• Strong communication skills and the ability to build trust quickly
• Organised and able to manage competing priorities without losing control of your caseload
• Solution focused mindset. You find ways forward instead of listing barriers
• Confident working with external stakeholders and challenging when needed
• Solid IT skills including Microsoft Office and case management systems
• Experience in criminal justice, housing, or support services is valuable, but not essential if you bring the right attitude and transferable skills

Additional Requirements

• Enhanced DBS (adult workforce)
• Prison clearance required
• Willingness to travel across multiple sites