Administrator

Job Title: Administrator
Location: Havant, PO9 (Office-based Monday–Friday (WFH flexibility to be reviewed after 6 weeks))
Contract: Temporary
Hours: 35 hours per week
Start Date: ASAP

About the Role:
As part of our clients M&E Recovery Plan, we are recruiting an Administrator to support gas servicing and repairs activity during a period of high demand. This is a predominantly telephone-based role, requiring confidence, professionalism, and resilience when speaking with residents.

The primary objective of the role is to reduce no-access visits, improve appointment attendance, and support the productivity of our operatives by proactively confirming appointments and managing resident enquiries.

Responsibilities:

• Make outbound calls to residents 24 hours prior to gas service appointments to confirm attendance
• Take inbound calls on the gas servicing line to:
  • Book new appointments
  • Re-arrange existing appointments
  • Respond to resident queries related to gas servicing
• Update systems accurately following resident contact
• Provide ad hoc administrative support to the M&E team as required
• Work collaboratively with internal teams to support service delivery and operational efficiency

Key Requirements:

• Strong administrative experience, ideally within repairs, maintenance, planning or housing
• Confident and professional telephone manner with the ability to handle a high volume of calls
• Strong customer service skills, particularly when dealing with residents
• IT literate, with the ability to learn systems quickly and maintain accurate records
• Well organised, reliable, and able to manage repetitive tasks with consistency
• Comfortable working in a busy, demand-driven environment

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk