Aftersales Advisor - Leicester

We are looking for a motivated and customer-focused Aftersales Advisor to join a dynamic team within a specialist automotive business. This is an exciting opportunity for someone passionate about delivering exceptional customer service while working with a range of high-performance and prestige vehicles.

As an Aftersales Advisor, you will be the key point of contact for customers after their purchase, ensuring a seamless ownership experience. You will coordinate service bookings, handle enquiries, and build strong, lasting relationships with customers.

Key responsibilities will include:

• Act as the primary contact for all aftersales enquiries via phone, email, and in person
• Manage service bookings, repairs, and maintenance schedules
• Liaise with workshop technicians to ensure timely and high-quality work completion
• Provide clear updates and explanations to customers regarding work carried out
• Upsell additional services and products where appropriate
• Handle customer concerns professionally and resolve issues efficiently
• Maintain accurate records using internal systems
• Deliver an outstanding customer experience at every touchpoint

What We’re Looking For

The successful candidate will have:

• Previous experience in an aftersales, service advisor, or customer service role (automotive preferred)
• Strong communication and interpersonal skills
• Highly organised with the ability to manage multiple tasks
• Confident using computer systems and CRM platforms
• Full UK driving licence preferred

What’s On Offer

• Opportunity to work with high-end and specialist vehicles
• Supportive and professional working environment
• Career development and progression opportunities
• Employee benefits package

Email:                  lewis.jackson@servicecare.org.uk
Phone:                01772 208 966