Application Specialist

Application Specialist
Location: Manchester – Hybrid/Remote working
Contract: 12-month maternity cover
Salary: £44,399.10 per annum
Start Date: ASAP

We are currently recruiting for an experienced Application Specialist to support and maintain a range of business-critical applications within a housing organisation.
The successful candidate will provide second-line support across core housing systems, mobile solutions, digital applications and online services. This is a hands-on role focused on application troubleshooting, SQL, system maintenance and the ongoing improvement of live business applications.

Key Responsibilities

• Maintain and support core housing and business applications.
• Provide second-line incident resolution and problem management.
• Use SQL to interrogate data, investigate faults and support application troubleshooting.
• Take ownership of technical issues through to resolution.
• Identify recurring operational problems and implement improvements.
• Manage application patching, upgrades, testing and releases.
• Configure new fields, workflows and system parameters.
• Monitor application performance, availability, capacity and security.
• Work with third-party suppliers and external support providers.
• Maintain technical documentation, procedures and knowledge articles.
• Support change, release and application lifecycle management.
• Provide clear updates and guidance to users throughout the resolution process.

Requirements

• Strong experience supporting business-critical applications within a complex IT environment.
• Good hands-on SQL experience, including writing queries and investigating data.
• Experience working with relational databases.
• Previous experience supporting housing management systems or other line-of-business applications.
• Strong incident investigation, problem-solving and application troubleshooting skills.
• Experience supporting application upgrades, releases and lifecycle maintenance.
• Knowledge of ITIL processes, including Incident, Problem and Change Management.
• Experience working with third-party software suppliers.
• Good understanding of general IT infrastructure, databases and information security.
• Strong communication skills and the ability to explain technical issues clearly to end users.

This is an excellent opportunity for an experienced Application Specialist to take ownership of key systems and support the continued improvement of essential business services.
 
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk