Assistant EHC Plan Co-Ordinator

Assistant EHC Plan Coordinator
Location: Barnsley
Client: Barnsley Metropolitan Borough Council
Contract Type: Temporary (3 months)
Hours: Full time (37 hours)
Salary: PAYE - £13.69 per hour (Umbrella - £17.70 per hour)
Additional: Unable to offer sponsorship.
About the Role
The Assistant Plan Coordinator supports the Local Authority in fulfilling its statutory duties for children and young people with Special Educational Needs (SEN). The postholder manages casework, supports the Early Help Team, and ensures Education, Health and Care Plans (EHCPs) are issued and maintained in line with legal requirements.
Key Responsibilities

• Support implementation of statutory duties relating to issuing and maintaining EHCPs.
• Respond to customer enquiries (including emotive or sensitive cases) across all communication channels, following the SEND Code of Practice and safeguarding procedures.
• Deliver accurate information, advice and guidance to internal and external stakeholders regarding statutory SEN processes.
• Promote digital transformation by encouraging use of the Council’s online portal and reducing paper‑based applications.
• Prepare for and administer statutory assessment panels, including case tracking, agenda production, minute‑taking and dissemination of actions.
• Order goods and services through procurement systems and manage financial queries in line with Council regulations.
• Assist with documentation preparation for statutory panels, appeals and tribunals.
• Handle complaints and challenging customers professionally, demonstrating resilience, diplomacy and strong decision‑making.
• Contribute to service development, continuous improvement and team objectives.
• Support and process applications for needs assessments, quality‑check submissions, and communicate outcomes within statutory deadlines.
• Build and maintain constructive working relationships with colleagues, external partners, elected members and the public.
• Research, compile and analyse data, producing reports, statistical returns and information for subject access requests.
• Prioritise workloads, manage conflicting demands and maintain performance expectations.
• Input, maintain and check electronic data ensuring accuracy and confidentiality.
• Undertake any other duties appropriate to the grade.

Experience & Knowledge
Education & Training

• Relevant Level 3 qualification or equivalent.
• Training and proficiency in Microsoft Office.

Relevant Experience

• Experience working with legal or statutory processes and deadlines.
• Experience within local government or a large organisation.
• Handling confidential, sensitive or contentious information.
• Communicating effectively with a wide range of people, including the public.
• Managing demanding workloads and meeting strict deadlines.
• Providing advice, support and guidance.
• Maintaining accurate records and undertaking data analysis.
• Producing reports or statistical information.

General & Special Knowledge

• Understanding of national and Local Government services and policies.
• Strong digital skills and confident use of computer systems, including Microsoft Office.
• Knowledge of the Data Protection Act and principles of confidentiality.
• Awareness of services available to children, young people and families.

Skills & Competencies

• Excellent communication, negotiation and interpersonal skills.
• Ability to provide a high‑quality, customer‑focused service.
• Strong tact, diplomacy and emotional resilience, especially when dealing with emotive content.
• Analytical thinking, problem‑solving and attention to detail.
• Ability to manage competing deadlines and work effectively under pressure.
• Strong organisational skills; able to work independently and as part of a team.
• Good judgement and decision‑making when handling complex information.
• Ability to work in a changing environment and contribute to service improvement.

Additional Requirements

• Willingness to work flexibly to meet service needs.
• Commitment to training and ongoing professional development.
• Alignment with Council values, behaviours and priorities.
• Ability to travel for work purposes.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on Jack.Lonsdale@Servicecare.org.uk