Brokerage Assistant

Brokerage Assistant 

Hackney, London
36 hours per week
Initial 3-month contract
£27.73 per hour (Umbrella) / £20.58 per hour (PAYE)

About the Role 
The London Borough of Hackney is seeking a proactive and organised Brokerage Assistant to join the Commissioning Team within Children, Adults & Community Health.

Reporting to the Senior Brokerage Manager, you will play a key role in supporting the Brokerage function—helping to source, arrange and manage care packages, residential placements, and supported living services. This is a fast-paced role requiring strong coordination skills and the ability to work with a wide range of stakeholders.

Key Responsibilities

• Maintain and update databases relating to care placements, packages, and costs
• Liaise with social workers, care coordinators, providers, finance teams, and other stakeholders
• Support Brokerage Officers in sourcing and arranging care placements
• Maintain care home vacancy databases
• Monitor provider compliance and escalate issues where necessary
• Ensure accurate record-keeping across systems such as Mosaic and CM2000
• Handle incoming calls, emails, and enquiries as part of the team’s duty system
• Support service users and carers in service delivery processes
• Contribute to policy and procedure development

What We’re Looking For

• Experience working in a health or social care setting
• Knowledge of residential or supported living placements
• Strong administrative and IT skills (databases, spreadsheets, case management systems)
• Excellent communication skills, both written and verbal
• Ability to manage workload independently and meet deadlines under pressure
• Experience working with multiple stakeholders and building effective relationships
• Understanding of data protection, confidentiality, and relevant legislation

Desirable Knowledge & Experience

• Familiarity with commissioning and procurement processes
• Knowledge of Adult Social Care legislation and Department of Health guidance
• Experience using financial or procurement systems
• Experience handling complaints and monitoring service performance

Why Apply?

• Opportunity to work within a respected London local authority
• Gain valuable experience in a busy commissioning and brokerage environment
• Competitive hourly rates
• Immediate start available