Customer Call Handler

A client within the Public Sector based in Nottinghamshire is currently recruiting for a Customer Call Handler  to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority or housing-based contact centre environment.

The Role
The key purpose of the role is to deliver high-quality customer service via a 24/7 Customer Experience Centre, responding to incoming calls and assistive technology alerts, providing support and reassurance to service users.

Key responsibilities will include but not be limited to:
• Responding promptly to incoming calls and service requests, ensuring appropriate action or escalation.
• Delivering excellent customer service with professionalism and empathy.
• Maintaining accurate records and ensuring systems are updated in real time.
• Supporting colleagues and external partners to ensure seamless service delivery.
• Participating in coaching and training to continuously improve service standards.
• Identifying opportunities to enhance safeguarding and service user wellbeing.
• Working across shift patterns to cover a 24/7 service: Early (6am–2pm), Late (2pm–10pm), Night (10pm–6am).

The Candidate
To be considered for this role you will require:
• Experience working in a fast-paced contact centre environment with demanding priorities.
• Excellent communication, organisational, and administrative skills.
• Ability to remain calm under pressure and manage challenging situations effectively.

The below skills would be beneficial for the role:
• Experience providing support or reassurance services to customers.
• Experience using assistive technology or alarm response systems.
• Strong problem-solving and conflict resolution skills.

The client is looking to move quickly with this role and as such are offering £17 per hour Umbrella LTD Inside IR35 (approx. £14.45 per hour PAYE).

How to Apply
If this sounds of interest, please email a copy of your up-to-date CV to megan.ford@servicecare.org.uk or call Megan at Service Care Solutions on 01772 208966 to discuss upcoming opportunities in more detail.

Referral Bonus
If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.