Customer Contact Advisor

Customer Contact Advisor – Contract Opportunity 

Are you an experienced Customer Contact Advisor with a passion for delivering exceptional service? Do you thrive in busy environments and enjoy helping people access vital housing services? If so, this is an exciting opportunity to join a dedicated team as a Customer Contact Advisor based at our Shaw Lane Commercial Unit in Doncaster.

About the role – Customer Contact Advisor

As a Customer Contact Advisor, you will be the first point of contact for our customers, providing essential support across a wide range of housing services. This role offers a fantastic chance to utilise your customer service skills in a dynamic, supportive environment.

Key Responsibilities – Customer Contact Advisor

• Handle incoming calls and customer enquiries related to housing, rent, and payments.
• Support customers with rent enquiries, payments, and account questions.
• Assist customers with Home Choice enquiries and housing applications.
• Provide clear, professional advice and guidance to resolve enquiries efficiently.
• Record all interactions accurately across multiple IT systems.
• Respond professionally to emails and written correspondence.
• Work towards resolving enquiries at the first point of contact.
• Support customers in accessing online services and digital channels.
• Collaborate closely with internal teams to ensure customer needs are met.
• As your knowledge develops, assist with repairs enquiries following training.

Candidate Requirements – Customer Contact Advisor

• Previous experience in a call centre, contact centre, or customer service environment.
• Ability to manage a high volume of calls in a fast-paced setting.
• Excellent verbal and written communication skills.
• Calm, professional, and helpful approach when dealing with challenging enquiries.
• Strong IT skills and confidence in learning multiple systems.
• Good attention to detail and accurate record keeping.
• Positive attitude and willingness to learn new processes.
• Housing experience is beneficial but not essential.

Benefits – Customer Contact Advisor

• Salary: £27,254 per annum (Grade 3)
• £250 Training Allowance
• Dedicated Specialist Consultant
• Work with 1000's of clients nationwide
• Daily Payroll Runs
• Free Candidate Registrations
• Referral and Loyalty Bonus Schemes
• Sign Up Bonus
• Free Compliance Checks

Contract Details

• Duration: 6 weeks (initially), with a minimum of 6 months
• Location: Shaw Lane – Commercial Unit, Doncaster
• Hours: Monday – Friday, 8:30 am – 5:00 pm
• Working Pattern: Office-based (full-time, part-time considered)
• Temp-to-Perm opportunity for the right candidate