Customer Contact Advisor

Customer Contact Advisor
Salary: £27,254 per annum (Grade 3)
Location: Shaw Lane – Commercial Unit, Doncaster
Contract: Temporary (minimum 6 months) with potential Temp-to-Perm opportunity
Hours: Monday – Friday, 8:30am – 5:00pm
Working Pattern: Office-based (full-time, part-time may be considered)
Be the first point of contact for our customers
Are you an experienced customer service professional who enjoys helping people and resolving enquiries? We’re looking for a Customer Contact Advisor to join our team based at our Shaw Lane commercial unit.
This is a fantastic opportunity for someone with a strong customer service or call centre background to join a busy housing environment, providing essential support to customers and helping them access the services they need.
As the first point of contact, you’ll play a key role in delivering a positive customer experience by handling a wide range of enquiries and providing clear, professional advice.
About the role
As a Customer Contact Advisor, you will:

• Handle incoming customer calls and enquiries across a range of housing services.
• Support customers with rent enquiries, payments, and account queries.
• Assist customers with Home Choice enquiries and housing applications.
• Provide advice and guidance, ensuring enquiries are resolved efficiently.
• Record all customer interactions accurately using multiple IT systems.
• Respond to customer emails and written correspondence professionally.
• Work towards resolving enquiries at the first point of contact wherever possible.
• Support customers in accessing online services and digital channels.
• Work closely with internal teams to ensure customers receive the right support.

Initially, the role will focus on customer enquiries, rent, and housing applications. As your knowledge develops, you will receive training to support customers with repairs enquiries.
About you
We’re looking for someone who thrives in a busy customer environment and enjoys speaking with people.
You’ll ideally have:

• Previous experience working within a call centre, contact centre, or customer service environment.
• Experience handling a high volume of calls in a fast-paced setting.
• Excellent communication skills, both verbal and written.
• The ability to remain calm, professional, and helpful when dealing with challenging enquiries.
• Strong IT skills and confidence learning and using multiple systems.
• Good attention to detail with the ability to accurately record information.
• A positive attitude and willingness to learn new processes.

Housing experience would be beneficial but is not essential. We are looking for someone with the right customer service skills, attitude, and ability to support customers effectively.
About the opportunity
This role is initially offered on a temporary basis for a minimum of 6 months to cover an absence, with the potential to become permanent for the right person.
We welcome applications from candidates looking for full-time hours, and part-time options may also be considered.
Interviews will be held via Microsoft Teams.
Join our team
If you have a passion for customer service and want to make a difference by supporting residents and communities, we’d love to hear from you.
Apply today to become part of a team delivering essential services and helping customers get the support they need.