Customer Service Agent

Job title – Repairs Customer Service Agent
Location – Ashford, TN23 (Fully Office based)
Contract – Temporary for 3 months
Hours – 35 hours per week
Start Date: ASAP

We are currently recruiting for a Customer Service Agent to join a busy repairs and maintenance team on a temporary basis. This is a fantastic opportunity for an organised and customer-focused administrator to support the delivery of an efficient repairs service in a fast-paced environment.
This role would suit someone with strong administration and customer service experience, ideally within housing, repairs, scheduling, or a service-led operational team.

The Role
 
You will play a key role in supporting the repairs function, managing repair requests from initial contact through to completion. You will be responsible for processing jobs, scheduling appointments, liaising with contractors, handling customer enquiries, updating systems, and ensuring work is delivered in line with service standards and KPIs.
 
Key Responsibilities

• Process and schedule repair requests accurately and efficiently
• Manage work in progress and follow up on outstanding jobs
• Respond to customer enquiries via phone, email, and online channels
• Raise repair jobs, ensuring correct diagnosis, prioritisation, and appointment booking
• Liaise with contractors, operatives, and internal teams to ensure timely completion of works
• Update internal systems and maintain accurate records at all times
• Monitor workloads and support the team in preventing service backlogs
• Assist with invoicing, customer satisfaction follow-up, and general administrative tasks
• Deliver a professional and customer-focused service at all times

Requirements

• Previous experience in a customer service or administrative role
• Strong communication skills, both written and verbal
• Excellent organisational skills and the ability to manage a busy workload
• Good IT skills, including MS Word, Excel, Outlook, and data entry systems
• Ability to work to deadlines and meet performance targets
• Strong attention to detail and accurate record-keeping skills
• A professional, adaptable, and customer-focused approach

Desirable

• Repairs scheduling or repairs administration experience
• Social housing, property maintenance, or contractor liaison experience

 
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
 
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk