Deputy Service Manager - Adults Health, Community and Housing

Deputy Service Manager – Mulberry Junction Adults, Health & Communities | Housing Related Support Team
Reports to: Mulberry Junction Service Manager
Contract: Full time - Office office based - 36 hours per week
Salary: £29.13 UMB per hour ( £21.28 PAYE)

About the Role:

Working on behalf of Haringey Council, We are seeking an experienced and motivated Deputy Service Manager to support the day-to-day management of Mulberry Junction, a single homeless hub delivering a co-produced, psychologically informed and trauma-informed service.
Mulberry Junction works with people experiencing homelessness and complex needs, providing access to housing and homelessness advice, health and wellbeing support, skill-building opportunities and peer support. This is a varied, fast-paced and community-facing role, focused on achieving positive outcomes for individuals and supporting the delivery of the Council’s Homelessness and Rough Sleeping Strategies.
You will play a key role in line-managing staff, overseeing high-quality casework, supporting move-on, monitoring outcomes, and developing a skilled and motivated team. You will also work closely with statutory and voluntary partners to ensure people are supported to achieve sustainable housing, health and social outcomes.
Key Responsibilities

• Support the smooth day-to-day running of the service and deputise for the Service Manager as required
• Provide advice, guidance and oversight to staff to ensure timely, high-quality casework
• Deliver regular supervision, performance management and staff development, including appraisals and probation reviews
• Model and embed trauma-informed, relational and psychologically informed practice
• Lead on complex and long-stay cases, move-on planning and Team Around Me (TAM) or case conferences
• Monitor service performance, outcomes and data to support reporting and continuous improvement
• Ensure accurate recording of service user information, activities and outcomes
• Maintain strong knowledge of housing legislation, welfare benefits and homelessness pathways
• Apply safeguarding, domestic abuse, risk management and health & safety policies effectively
• Work in partnership with a multi-disciplinary network including health, outreach, housing and voluntary sector services
• Support health & safety compliance, staff training and building management tasks
• Participate in an out-of-hours on-call rota (up to one week per month)

About You You will bring:

• Experience or strong understanding of issues affecting people who are homeless or at risk of homelessness
• Experience of supervising staff or volunteers, or a clear readiness to step into a management role
• Confidence in risk assessment, incident management and safeguarding
• The ability to work calmly, proactively and respectfully in challenging and complex situations
• Strong organisational and numerical skills, including basic financial processes
• Knowledge of health & safety and a commitment to safe service delivery
• A commitment to co-production and service user involvement
• Excellent communication skills and confidence using IT systems (Word, Outlook, Excel)

If you are looking for your next rewarding role and this suits your experience and interests, please contact me today. You can send your most recent cv to: Nicola.mansfield@servicecare.org.uk or call me directly on 01772 208964.