Early Intervention Income Officer

Income Officer – Early Intervention
Liverpool
Temporary
Part Time - 14 Hours
An exciting opportunity has arisen for an experienced Income Officer / Early Intervention Officer to join a busy Customer Accounts team, supporting early intervention arrears cases and delivering high-quality customer service within a fast-paced housing environment.
THE ROLE
You will be responsible for managing lower-level arrears cases, ensuring timely intervention to maximise income collection and support tenancy sustainment.

• Manage rent accounts, service charges and sundry debts up to court stage
• Conduct high-volume inbound and outbound calls to engage customers and secure payments
• Provide basic welfare benefits advice and liaise with HB/DWP where required
• Support tenancy sign-ups, ensuring customers understand payment responsibilities
• Ensure all actions comply with pre-action protocols and relevant legislation
• Work collaboratively with internal teams and external agencies to achieve positive outcomes
• Carry out administrative tasks and contribute to team KPIs and performance targets

THE CANDIDATE
The ideal candidate will have previous experience in an income recovery or housing-related role and be confident working in a fast-paced, target-driven environment.

• Proven experience in income collection, arrears management or debt recovery
• Strong communication skills with the ability to negotiate effectively
• Experience delivering high levels of customer service across multiple channels
• Ability to manage workload independently and remain highly organised
• Competent IT skills, including Microsoft Office and housing systems

THE CONTRACT
WORKING HOURS: Part Time – 14 hours per week (2 days)
LENGTH OF CONTRACT: 3 Month Contract
RATE: The pay for the role is £22.00 per hour LTD company rate. The PAYE equivalent is £18.76 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on
01772208966
to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!