Family Support Worker

Higher Level Family Support Worker (Grade 4)
Location: Birmingham
Reporting to: Practice Supervisor

Make a real difference where it matters most.

Birmingham is one of the youngest and most diverse cities in Europe — and with that comes both opportunity and challenge. With over 1.1 million residents and more than 32% of children living in poverty, the work you do here will genuinely change lives.

At the heart of this is Birmingham Children’s Trust, a large, forward-thinking organisation of around 1,900 staff, working with a £200m budget to deliver meaningful, lasting impact for children, young people, and families.

Our vision is simple but powerful:
Working together to make Birmingham the greatest city to grow up in.

About the Role As a Higher Level Family Support Worker, you’ll play a vital role in delivering high-quality, targeted early help and safeguarding support to children, young people, and their families.

You’ll take ownership of a complex caseload, acting as the lead professional, coordinating multi-agency plans, and delivering evidence-based interventions that create real, measurable change.

This is a role for someone who thrives in a fast-paced, multi-disciplinary environment and is passionate about improving outcomes for families.

Key Responsibilities

• Act as Lead Practitioner for a caseload of children and families
• Complete assessments and develop effective multi-agency support plans
• Deliver evidence-based interventions to safeguard and improve outcomes
• Work closely with partners across health, education, and social care
• Chair and coordinate case planning and review meetings
• Maintain accurate, high-quality case records and reports
• Take on a specialist/champion area (e.g. domestic abuse, substance misuse, parenting)
• Act as a Designated Safeguarding Professional (DSP) within the service
• Support and guide junior team members (including GR3 staff)
• Engage families through persistent outreach, ensuring their active participation
• Contribute to audits, performance data, and service development

What We’re Looking For We’re looking for someone who brings:

• Strong experience working with children, young people, and families
• A solid understanding of safeguarding, early help, and multi-agency working
• Confidence managing complex and demanding caseloads
• Excellent communication and relationship-building skills
• Experience using assessment tools and delivering structured interventions
• The ability to challenge appropriately while maintaining supportive relationships
• A commitment to equality, diversity, and inclusion

Our Values Everything we do is guided by:

• One Team
• Accountability & Responsibility
• Quality & Innovation
• Strong Relationships
• High Support, High Challenge

What You’ll Get

• The opportunity to make a genuine impact in one of the UK’s most dynamic cities
• A supportive leadership structure and regular supervision
• Ongoing professional development and training opportunities
• The chance to specialise and lead in a key practice area
• A collaborative, purpose-driven working environment

Important Information

• This role is subject to enhanced DBS checks
• Exempt from the Rehabilitation of Offenders Act
• Requires flexibility, including occasional out-of-hours work

Birmingham Children’s Trust is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.

Apply Now If you’re ready to take the next step in your career and be part of a service that truly makes a difference, we’d love to hear from you.

? Apply by sending your CV to: john.deane@servicecare.org.uk