Family Support Worker

Job Title: Family Support Worker
Location: Dependent on Team (Solihull area)
Directorate: Children’s Services and Skills
Contract: Permanent
DBS: Enhanced (Children’s Regulated Activity)
Car User: Essential User – must have full driving licence and access to a vehicle

About the Role We are seeking a dedicated and compassionate Family Support Worker to join a committed Children’s Services team working to improve outcomes for vulnerable children, young people, and their families.

In this role, you will work under the direction of experienced social work managers to support statutory assessments, deliver direct intervention work, and help families make meaningful, sustainable change.

This is a varied and highly rewarding role where no two days are the same — and where your work will directly contribute to safeguarding and improving children’s lives.

Key Responsibilities You will:

• Support qualified Social Workers with statutory assessments through information gathering, record collation, and analysis
• Undertake home visits and direct work with children and families, both independently and jointly
• Capture the voice of the child, ensuring their views, wishes, and lived experiences are central to planning
• Deliver 1:1 and group-based intervention work to support positive routines, relationships, and behaviour management
• Produce clear, high-quality written observations, reports, and contributions to Child in Need and safeguarding plans
• Contribute to child in need planning and act as Lead Professional under supervision
• Facilitate and supervise family contact sessions, providing professional observations and reports
• Participate in duty rotas, ensuring any safeguarding concerns are escalated immediately
• Contribute to court proceedings, including written statements and attendance as a witness when required
• Maintain accurate case records in line with policy and legislation
• Work collaboratively with partner agencies to support joined-up, effective interventions

About You We are looking for someone who is:

• Experienced in working directly with children, young people, or families in a social care, education, or voluntary setting
• Knowledgeable about child development, safeguarding, and the needs of vulnerable children
• Confident in writing clear, accurate, and professional reports and observations
• Skilled in building trusting, supportive relationships with families in challenging circumstances
• Organised, resilient, and able to manage competing priorities under pressure
• Comfortable working both independently and as part of a wider multidisciplinary team
• Passionate about improving outcomes for children and families

Essential Requirements

• Level 3 Diploma for Children and Young People’s Workforce (or equivalent)
• Full UK driving licence and access to a vehicle (essential car user post)
• Enhanced DBS clearance
• Strong communication and IT skills (including Microsoft Word and Outlook)

What We Offer

• A supportive and experienced team environment
• Regular supervision and opportunities for professional development
• The chance to make a real, lasting difference in children’s lives
• Access to training and career progression within Children’s Services

Safeguarding Statement This organisation is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. All staff are expected to share this commitment.

Apply Now To apply or find out more, please contact:
? john.deane@servicecare.org.uk