Financial Assessment Officer

Assessment Officer – Financial Assessments (Adult Social Care)


£28 per hour (Umbrella) | £22.04 PAYE (exclusive)
36 hours per week | Hybrid Working
Initial 6-month contract

Brent Council is seeking two experienced Financial Assessment Officers to join their Customer Access team, supporting the delivery of high-quality financial assessment services within Adult Social Care.

This is an excellent opportunity for professionals with strong experience in financial assessments for care packages, looking to work within a fast-paced local authority environment.

Key Responsibilities

• Undertake financial assessments for adult social care services, including care packages, ensuring accuracy and compliance with relevant legislation and council policies
• Assess, review, and determine customer contributions and entitlements across a range of services
• Request, verify, and analyse financial information and supporting documentation
• Provide high-quality customer service, resolving queries at first point of contact where possible
• Manage a caseload effectively, meeting performance targets and deadlines
• Handle appeals, reconsiderations, and complex casework where required
• Work collaboratively with internal teams and external stakeholders to ensure seamless service delivery

Key Requirements

• Proven experience as a Financial Assessment Officer within a local authority setting
• Strong background in financial assessments for adult social care / care packages
• Experience using Mosaic (essential)
• Experience with Abacus (highly desirable)
• Good understanding of relevant legislation, guidance, and best practice
• Excellent communication and customer service skills
• Ability to manage workload independently in a hybrid working environment