Homeowner Services Officer

Homeowner Services Officer – Permanent Role in Eastleigh

Are you an experienced leasehold professional looking to make a meaningful impact within the housing sector? We are seeking a dedicated Homeowner Services Officer to join our Specialist Residential Services team based in Eastleigh, offering a hybrid working model for flexibility. This is a fantastic opportunity to manage a diverse portfolio of leasehold, freehold, and shared ownership properties, delivering expert advice and exceptional customer service.

About the role: Homeowner Services Officer

The Homeowner Services Officer will oversee leasehold, freehold, and shared ownership properties, acting as a specialist point of contact for homeowner enquiries and lease-related matters. Your responsibilities will include providing guidance on lease extensions, managing service charge enquiries, investigating lease breaches, and supporting lease enfranchisement processes. You will also work closely with legal teams, external partners, and customers to ensure smooth management and compliance.

Candidate Responsibilities of the Homeowner Services Officer

• Manage diverse property portfolios, including leasehold, freehold, and shared ownership properties
• Act as a primary contact for homeowner enquiries and lease-related issues
• Provide expert advice on lease extensions, assignments, consents, and enfranchisement
• Investigate and resolve lease breaches and covenant violations
• Respond to service charge queries, providing clear and accurate information
• Support lease extension claims and legal processes for leasehold arrangements
• Maintain detailed, compliant records of all transactions and interactions
• Build and maintain positive relationships with customers and external stakeholders
• Ensure all activities comply with legislation, including the Leasehold Reform Act 2002, Building Safety Act 2022, and Landlord and Tenant Act

Candidate Requirements

• Proven experience in leasehold management, shared ownership, or property services
• Knowledge of relevant legislation such as the Commonhold and Leasehold Reform Act 2002 and Building Safety Act 2022
• Confident in handling complex enquiries and providing advice on lease-related matters
• Strong communication skills with the ability to explain complex information clearly
• Excellent organisation skills and the ability to prioritise workload effectively
• Full UK driving licence and access to own vehicle for field activities

Benefits of the Homeowner Services Officer role

• Competitive salary of £36,000 - £37,000 per annum
• £250 training allowance
• Dedicated specialist consultant support
• Work with over 1,000 clients nationwide
• Daily payroll runs and free candidate registrations
• Referral and loyalty bonus schemes, and sign-up bonuses
• Free compliance checks
• Hybrid working arrangement for flexible work-life balance
• Opportunity to contribute positively to communities and support affordable housing initiatives