Homeowner Services Officer

Homeowner Services Officer
Salary: £36,000 - £37,000 per annum
Location: Eastleigh (Hybrid Working Available)
Contract: Permanent
Make a difference to homeowners and communities
Are you an experienced leasehold professional looking for a role where your knowledge can make a real impact? We’re looking for a Homeowner Services Officer to join our Specialist Residential Services team, based from our Eastleigh office with the flexibility of hybrid working.
This is an exciting opportunity to manage a portfolio of leasehold, freehold, and shared ownership properties, providing specialist advice and support to customers while ensuring effective leasehold management and compliance.
You’ll play a key role in delivering excellent customer service, resolving complex homeowner enquiries, and working with colleagues and external partners to achieve positive outcomes for customers.
About the role
As a Homeowner Services Officer, you will:

• Manage a portfolio of leasehold, freehold, and shared ownership properties.
• Act as a specialist point of contact for homeowner enquiries and lease-related matters.
• Provide advice and guidance to customers, colleagues, and external stakeholders.
• Investigate and resolve lease breaches, ensuring appropriate action is taken.
• Manage and respond to service charge enquiries, providing clear and accurate information.
• Support lease extension claims alongside legal teams.
• Handle lease-related processes including assignments, consents, enfranchisement, and covenant breaches.
• Build strong relationships with customers while managing challenging and sensitive situations professionally.
• Maintain accurate records and ensure compliance with relevant legislation and best practice.

About you
We’re looking for someone with experience in leasehold management, shared ownership, property services, or a similar housing environment who can confidently manage complex enquiries and provide specialist advice.
You’ll have:

• Experience working with leasehold and shared ownership products.
• Knowledge of relevant legislation, including the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act, and Building Safety Act 2022.
• Experience applying leasehold processes relating to assignments, consents, lease extensions, service charges, and breaches of covenant.
• Strong communication skills with the ability to explain complex information clearly.
• The ability to manage difficult conversations and resolve customer issues calmly and professionally.
• Excellent organisation skills and the ability to manage a varied workload.

You’ll also need a full UK driving licence and access to your own vehicle for this role.
Why join us?
At Abri, we believe everyone has the right to a safe, warm, and sustainable home in a community where they can belong, grow, and thrive.
As one of the South of England’s largest housing providers, we manage more than 58,000 homes, supporting around 113,000 customers across our communities.
We’re investing in the future by:

• Investing £689 million over the next ten years to improve existing homes, building safety, and energy efficiency.
• Delivering 10,000 new homes by 2030 to support affordable housing.
• Investing in communities to create opportunities and tackle local challenges.
• Strengthening our local presence through regional service delivery.

Hybrid working
We understand the importance of flexibility and work-life balance. This role offers hybrid working, allowing you to combine time working from our Eastleigh office with working remotely, while continuing to provide an excellent service to our customers and communities.
Join our team
You’ll be joining an organisation where your expertise and commitment can make a genuine difference. If you’re passionate about leasehold services, customer experience, and delivering positive outcomes, we’d love to hear from you.